If you are having a technical problem and can’t find a solution here, don’t hesitate to contact us:

   by phone at  (650) 204-0426 / mon - fri / 8am - 5pm pst

   or by email at help@momcards.com anytime

Getting Started

Choose a template. The front page and the designs page contain design templates to choose from. Keep in mind you will be able to customize any design to fit your personal information.

Create a username and password. This is so you’ll be able to save any unfinished design to your account.  You can always come back later and finish customizing your card.

Customize your design.  You can edit or remove any text on the design that you want, and insert your own photos for designs that allow them.

Proof your design and checkout.  You’ll get a last look at your design to approve it, enter your shipping info, and poof - they will arrive at your door in a matter of days!

Order Status

What's up with my order?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.  You must be registered and signed in to see this link.

Can I change details about my order?

No.  Once you have approved your design, selected your product options and checked out - you are unable to make any changes to the order.  Processing begins immediately and therefore any options cannot be modified.

Oh no, my order never made it!

Processing of orders generally takes between 2-4 business days, plus the alloted amount of time for shipping.  If it has been a substantial amount of time past the expected delivery date, please contact us and we will resolve the issue.

Pricing & Billing

Info about charges

In the account manager, you may compare your shipped orders with your personal records. If there is any problem or if you have questions about a charge please contact us to discuss.

What is the return policy?

Due to the nature of the business, there is a strict no-return policy.  Orders begin processing immediately upon completing your purchase, which means there isn't any time to change or cancel an order in the event of a mistake.  Every person is responsible for proofing their design front and back before completing the order.  You are responsible for all spelling, grammar, uploaded image quality, colors, etc.

If there is physical damage to your order, a significant print flaw, or other uncontrollable error you may return your order by mail to our offices.  Once it has arrived, a representative will determine if it qualifies for a re-print.  Contact us for more information.

I've got a promotion code! How do I use it?

Congratulations!  We hope to always make promotion codes plentiful.  You will be able to enter your code and reflect the discount on the checkout page (after you have created your product and selected options).  If your code does not work, double check that it is correct and if it still doesn't work it may have been discontinued.